Our formula for success begins with satisfied residents.
Through Baldwin’s unique “We CATER" (Constant Attention To Every Resident) program, resident satisfaction is enhanced with the "little extras" we offer, the genuine concern we show, and the anticipation and prevention of issues that may arise.
The health, safety and comfort of our residents remain our top priorities.
Residents wishing to submit a maintenance service request should contact the office staff directly or visit the Resident Connect website to submit a maintenance request form. All maintenance requests will be responded to within 48 hours. Additional lead time may be necessary for repairs requiring special order parts or extensive repair.
In the event of an after-hours maintenance emergency, please contact the answering service at 888-863-2356. One of our friendly staff members will respond to your issue in a timely manner. In the event of a life-threatening emergency, please call 911.
Residents can access their account to pay online, renew their lease, submit a maintenance request and more by visiting the Resident Connect site.
100 Annie Lane
Rochester, New York 14626